Feb. 22nd, 2005 12:34 pm
"The end of late fees!" ... only not.
Blockbuster is being sued for misleading customers with its new "no late fees" advertising:
Read about it in the Washington Post
Blockbuster said that it eliminated late fees on games and movies at its 4,600 U.S. stores, although customers who miss a one-week grace period will be billed for buying the item at Blockbuster's full retail price, minus the rental fee. If they return it within 30 days, they will get a refund for the purchase but will be charged a $1.25 restocking fee. Due dates remain one week for games and two days or one week for movies.Not just billed... people are getting pissed because it's showing up automatically on their credit card statements. And I don't care what you say, a 'restocking fee' is a late fee.
Read about it in the Washington Post